This Return Policy outlines the terms and conditions for returns on purchases made through the SRI HypMart eCommerce platform.
1. Eligibility
- To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging.
- Returns are only accepted for items purchased directly from SRI HypMart. Items purchased from third-party sellers are subject to their respective return policies.
2. Timeframe
- Return requests must be submitted within [number] days of the delivery date.
- After the [number]-day period, returns will not be accepted.
3. Return Process
- To initiate a return, users must contact our customer service team at [contact email] to request a return authorization.
- Users must ship the item back to the designated return address provided by our customer service team.
- Users are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
4. Return Authorization
- Return authorization is required for all returns. Items returned without authorization will not be accepted.
5. Inspection and Refund
- Once the returned item is received and inspected, we will send an email notification to confirm receipt of the item.
- If the return meets the eligibility criteria, a refund will be issued to the original payment method used for the purchase.
- Refunds will be processed within [number] days of receiving the returned item.
6. Non-Returnable Items
- Certain items are not eligible for returns, including:
- Customized or personalized items
- Gift cards
- Downloadable digital products
7. Damaged or Defective Items
- If the item received is damaged, defective, or incorrect, users must contact our customer service team within [number] days of receiving the item to request a replacement or refund.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at [contact email].
By making a purchase through our platform, you agree to the terms of this Return Policy.
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