This Refund Policy outlines the terms and conditions for refunds on purchases made through the SRI HypMart eCommerce platform.
1. Eligibility
- To be eligible for a refund, the item must be returned in its original condition, unused, and with all tags attached.
- Refunds are only available for items purchased directly from SRI HypMart. Items purchased from third-party sellers are subject to their respective refund policies.
2. Timeframe
- Refund requests must be submitted within [number] days of the purchase date.
- After the [number]-day period, refunds will not be processed.
3. Return Process
- To initiate a refund, users must contact our customer service team at [contact email] to request a return authorization.
- Users must ship the item back to the designated return address provided by our customer service team.
- Users are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
4. Refund Issuance
- Once the returned item is received and inspected, we will send an email notification to confirm receipt of the item.
- Refunds will be processed within [number] days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
5. Non-Refundable Items
- Certain items are not eligible for refunds, including:
- Customized or personalized items
- Gift cards
- Downloadable digital products
6. Damaged or Defective Items
- If the item received is damaged, defective, or incorrect, users must contact our customer service team within [number] days of receiving the item to request a replacement or refund.
7. Cancellation Policy
- Orders can be cancelled for a full refund if the cancellation request is submitted before the item has been shipped.
- Once the item has been shipped, the standard refund policy applies.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [contact email].
By making a purchase through our platform, you agree to the terms of this Refund Policy.
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